Step 1: Initial Contact

• Contact us via phone, email, or our online referral form to discuss the individual’s care needs.
• Our team will provide guidance on available care services and funding options.

Step 2: Needs Assessment

• We conduct a free, no-obligation initial assessment to understand the individual’s care requirements, health conditions, and personal preferences.
• This can take place at home, in a hospital, or via video consultation, depending on circumstances.
• If referred by a healthcare professional or social worker, we work collaboratively to gather necessary information.

Step 3: Care Plan Development

• Based on the assessment, we create a tailored care plan that aligns with the individual’s health, well-being, and independence goals.
• We ensure care plans are person-centred, flexible, and designed to evolve with changing needs.

Step 4: Agreement & Funding Options

• We provide a clear breakdown of care costs and discuss funding options, including:
  • Private funding (self-funded care).
  • Local authority funding (if eligible).
  • NHS Continuing Healthcare (CHC) or personal health budgets (PHBs).
  • Direct payments and personal budgets.
• A service agreement is finalised, outlining the scope of care, schedules, and expectations.

Step 5: Care Services Begin

• Once the care plan is agreed upon, we assign a dedicated care team to support the individual.
• Care services commence at a convenient start date, ensuring a smooth transition.
• Regular care reviews and check-ins are conducted to assess progress and make adjustments as needed.